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EduBirdie.com

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Quality

EduBirdie has a business model that operates more as a customer-writer “matching” clearinghouse than as a writing service, with employed research and writing staff. This is not a unique model, and we have reviewed such services numerous times. This EduBirdie.com review has been based on many factors – the information the company provides on its website, EduBirdie testimonials found on the writers’ profiles, pricing, discounts, and other customer benefits, and our experiences with writers and customer support as we ordered a research paper. We also reached out on the web to find EduBirdie reviews that former customers have posted on review sites and social media.

Step 1: Abut EduBirdie.com

As we said, this company operates more as a clearinghouse for freelance writers and student/other customers who have need of writing services. Customers are invited to place orders. Those orders are laced on a “job board” of sorts, to which all registered writers have access. Interested writers then place bids.

At the point of the bids, customers do have the ability to communicate with potential writers via a message board. They also have access to a writer profile, although those profiles are very thin – they consist of testimonials, the number of orders the writer has filled, and star-based rating.

Part of our Edu Birdie review was to check the types of products and services that are offered. While most customers seem to be students, there are also other writing products and services offered -  business writing, resumes and CV’s, web-based copywriting, and editing. Whatever a customer may want, there will be bidders on that order.

Step 2: Quality of Products and Service

To try to provide an assessment of quality, we had to rely a lot of EduBirdie.com reviews that we found on writer profiles and on off-site sources. We can summarize these as follows:

  • The testimonials on writer profiles are all quite positive
  • Feedback we were able to find off-site was more mixed. Some customers were relatively satisfied with their products, but a number of others were dis-satisfied with both their products and their attempts to get responses from the customer support department.
  • Our experience was mixed as well. In our conversations with bidders, we requested information about their academic backgrounds. All of them listed Ivy League schools, which we found difficult to believe. The site itself does not post any verified credentials of the registered writers. The paper we received was mediocre at best. Grammar and composition reflected a probable ESL writer. Asking for revisions and contacting customer support was met with no response.

Step 3: Writers and Support

There were off-site concerns expressed about both quality of writing and customer support. We did share those concerns.

There is far little information about writers on the EduBirdie.com site. Our biggest concern is that there does not appear to be any company quality control regarding writer backgrounds and credentials. To register as a writer, one need only create a profile and begin. Customers have to rely solely on what writers say about themselves.

While there is certainly no overt Edu Birdie scam, control over quality of writing, writers, and customer support is certainly lacking. It is up to the customer.

Step 4: Prices

EduBirdie.com prices are not set. They are based upon what the writer and customer agree upon. Because of this, there is no EduBirdie discount for new customers, no EduBirdie coupon codes for special pricing events, and no EduBirdie.com promo code for loyalty discounts. Customers are free to negotiate pricing with individual writers and may be able to get a reduction.

Our paper was ultimately $134.00 for a paper of 8-pages at the college level. And a new policy will allow a customer to order a piece through the company itself, at $9.99/page. This is quite low, and we wonder about the quality of those writers.

Step 5: Additional Features and Discounts

As we already stated, there are no company discounts. In terms of additional benefits, again, these have to be negotiated with the bidding writers. We got a free title and bibliography page.

The company does state that revisions can be requested once the piece is finished and delivered. We requested revisions and have yet to have a response. Customer support told us to contact the writer. This is disappointing and bad PR.

Conclusion

Edu Birdie ratings, based upon a number of former customer comments and our own experience is decidedly “Fair.” The company needs to beef up its quality control and take a larger role in verifying writer backgrounds and credentials before allowing them to register on its site.

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