Table of Contents
Step 1: About CustomWritings.com
CustomWritings is an academic writing service that serves students from the high school level thru graduate school. Due to conflicting information on their website, we were not able to ascertain, with authority, how long they have been in business. It is stated on the website that the company opened 8 years ago; however, another page within the site states 10 years.
As we conducted our CustomWritings.com review, we found that they offered the standard selection of academic writing services. These include essays, research projects, lab reports, summaries and proposals, papers, presentations, admissions and scholarship essays, movie and book reviews, case studies, critiques, analyses, coursework assignments, annotated bibliographies, grant writing, and finally, thesis and dissertation assistance. The company also offers students proofreading and editing services. Navigational links at the bottom of the page take visitors to pages that give fairly detailed descriptions of these services. We urge students to read through those descriptions of products or services they are considering ordering.
Step 2: Quality of Products and Services
Determining quality or products and services means that we had to review all of the content on the website, the reviews and feedback of actual customers found on the web or submitted to us, the testimonials found on the website itself, as well as an evaluation of the sample writings that Custom Writings has posted on its site. Here is what we can provide in summary:
- High school students are somewhat satisfied with the products they receive.
- College students are not as satisfied. Many complain that their final products contain structural and grammatical errors to the point that they are unable to submit the finished product to their instructors. They must then request revisions, which many state are not as satisfactory as they should be.
- Graduate-level students are even less satisfied. Their complaints range from outdated resource materials to lack of adequate thesis statements, to poor organizational and grammatical structure.
- Most customers state that their final products were received on time and that writers did make an honest attempt to follow their instructions.
- No customer reported plagiarized content. The issue was the quality of the content they received.
- We reviewed several samples published on the site. There were essays and some research papers, as well as a dissertation literature review. The samples would have been acceptable for a high school level piece, but certainly not suitable for college or grad school work. We did review the one dissertation piece, a literature review related to videoconferencing in education. It was disjointed, lacked fluency and used resources that were old and secondary – totally unacceptable for this level of research.
While we can state that Custom Writings is a legal writing service that receives, processes, and delivers customer orders, we cannot attest to the quality that a customer will receive. The site states that it uses both ENL and ESL writers, and that is quite apparent.
Step 3: Writers and Support
Customers are given a personal account page through which they can communicate directly with their writers. They can check on progress, reviews drafts, and request revisions. In most instances, customers stated that their writers were responsive to their questions and issues. Customers did state that, while deadlines were met, the need for revisions did sometimes cause those final deadlines to be missed.
We contacted customer support via phone and live chat. The department does appear to be open 24/7 as stated. Agents were friendly, although their accents made communication a bit difficult at times. We were able to get general answers to our questions but the details were really discovered by actually going through the ordering process. While we did not order a paper, we did complete the form in order to assess the process.
Once an order is completed, a price is provided. Customers can select three levels of writers – basic, premium and platinum. The higher the writer level, the greater the cost, obviously.
Step 4: Prices
Customwritings.com prices are on the high-average side, especially if a higher-level writer is selected and the customer wishes to chat with the writer upfront. The order form we filled out, asking for a premium writer for an 8-page essay with a 10-day deadline ran $193.00.
Methods of payment are standard for the industry – all major credit cards and PayPal. Custom Writings does use a secure third-party payment processor, so customers can feel safe in providing their financial information. It is definitely secured.
Pricing begins at $10 a page for a basic high school essay with a 14-day deadline and graduates up to $72 a page for PhD level work with an urgent deadline. Like most writing services, prices depend upon academic level, number of pages, and deadline requirements. There is no distinction between types of writing products, something that is usually a red flag for us. A basic undergraduate essay with no research requirement is priced the same as a research paper that requires much more. This is not how a professional writing service operates.
Step 5: Additional Features and Discounts
CustomWritings.com offers many of the same bonus products and services offered by most writing websites. These include offers to spin papers through a plagiarism checker, rushed delivery, and the opportunity to download a sample paper from a staff writer. We did not opt to purchase any of these when we placed our order. However, we can state that we found no evidence that any of these additional features were not delivered as promised to the customers who did order them. We did not find any links to Custom Writings discounts on the home page. However, when we left the site and searched on Google, we did find a link to a blog post announcing that a discount program had been deactivated.
The post included a link to a pricing page with information on applying for CustomWritings discounts. This new discount program is essentially a progressive lifetime discount that increases according to the total amount of money spent. We also found a third-party website that offered CustomWritings.com coupon codes. We were not able to determine if these were valid or not. We did not find a Custom Writings promo code for any special pricing, although the company does state that it runs promotions from time to time. We have no reason to doubt this.
Final Custom Writings Ratings
CustomWritings is a legal writing service. Customers can place orders and expect them to be delivered on time. Beyond that, however, we do not have a lot of positive things to say about the company. Research and writing quality is not what we expect from a quality writing agency. Overall, we have given Custom Writings a rating of 2, on our 1-5-point scale.
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