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CoolEssay is a writing services that has been in business from 3 – 5 years. We were unable to locate an actual startup year on the site, but other clues provide this general information. We have conducted this review in the same manner as we conduct all of our writing service reviews – by gathering all of the information we can from the site itself, including products and services offered, by reviewing the CoolEssay testimonials found on the website, by reading the reviews and comments of customers that have been posted elsewhere on the web, and by evaluating the quality of a research paper that we ordered ourselves. All of these factors are included in the Cool Essay review that follows.

Step 1: About

The company provides academic writing of every type to students at every level of study. These products include most everything from basic essays through Ph.D. dissertation chapters. As well, it provides business products that include resumes/CV’s, cover letters, and content writing for web-based needs. Its other services include editing, proofreading and re-writing.

The website is organized with links at the top of the landing page for the most common information. Footer pages include specific types of writing, policies, discounts, and a blog.

Content on the web pages is of concern. While the company states that it uses only native English-speaking writers, the text is very poorly written with numerous structural and word usage errors. We found the same issues with the blog posts. It appears that the content has been written by a non-native speaker.

Step 2: Quality of Products and Services

To determine the quality of products, we reviewed the site-based customer testimonials as well as reviews found elsewhere. While the site testimonials were all positive, other customers did provide some negative comments. These related to quality of writing, and some were also concerned about the resources that were used for research works. The felt that the resource choices were not appropriate for the academic level of the work.

Our experience with the paper we ordered was similar to that of other customers. We are not at all certain that a native-English speaking writer was used. We did, however, receive the paper on time, as did other customers who provided reviews and comments. We did request revisions, and these were prepared as requested.

We found no CoolEssay scam tactics in our dealings with the company, no were there any reported by other customers.

Step 3: Writers and Support

Very little information is provided about the writers other than statement to the effect that they were all native-English speaking professionals from the U.S., UK, Canada and Australia and that they all possessed either Master’s or Ph.D. degrees.

Relative to services, the company maintains a 24/7 customer support department. We called on several occasions at different times and were always able to speak with a representative. We were referred to the FAQ link on several occasions when a support representative was unable to answer our questions. We were also able to communicate with our writer, although it was through a messaging system, and responses from that individual were minimal and in short phrases.

Payment methods are standard for the industry, and the payment process is through an SSL-secure third party. Customers may use credit cards, wire transfers or PayPal.

Step 4: Prices prices are about average for the industry. A basic high school essay with a 7-day deadline is $12.90/page. These prices escalate as the academic level rises and the deadline requirements are shorter. The top charge for Ph.D. writing is $49.00/page. Our 8-page college research paper was $151.20.


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Step 5: Additional Features and Discounts

Free offerings include title and bibliography pages, revisions within the policy guidelines, and formatting. Free email delivery is listed as a $10 benefit, which we found strange, since all email is free. Customers may choose to pay extra for a plagiarism report, and editor to review what the writer has produced, or a higher level writer.

Relative to any CoolEssay discount, we had to really search to locate any information. We did find a footer page link which explained that there was not standard discount plan. However, the company does state that it offers special sales and offers on its site, and that coupon codes were issued for those. We could find no current sales. As well, the company states that it is up to the customer to contact the support department and request a discount, if s/he wished one. Further down on the page, the reward for anyone reading that far was a 7% discount with a CoolEssay promo code provided.

Our CoolEssay reviews do compare such things as discounts with other services. It appears that the information about discounts is very sketchy and hidden in a footer page in very tiny print. Other companies make their discount policies links far more prominent.

Overall, this company is a bit of a disappointment. When we compare our Cool Essay ratings in every category, other companies surpass in both quality and services, and many are a bit cheaper with automatic discounts.

Checklist Review of CoolEssay by TopWritingReviews

Chris reviewed

It’s so hard to work with the support team on this service! Most of the time they are not available at all, and when they are they can’t provide the help you need. I wish they taught their managers better. Moreover, the essay I ordered from was late. The papers are fine, but I don’t think that it’s worth all the misunderstandings and problems you get from the unprofessional staff.

John reviewed

Never buy papers from this writing service! They have unprofessional writers and if your order is urgent, be sure it will be late. And lucky you if your paper doesn't need a revision! Won't recommend this company to anyone!

Michael reviewed

I ordered an essay from them and it brought me “C”. Not what I expected at all. They say that you will get good grades for their papers, but in reality that is not true. I don’t think that there is a point in ordering from this company.

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I got my case study late for an hour from CoolEssay. It was written fine, but the impression was spoiled anyway. And the support didn’t provide me with all the information I asked for. I’m not sure I’m gonna order more from them.

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Their writers are pretty bad, comparing to the other services. I've got "C" for the book review from CoolEssay and, what is more, it was an hour late. Won't recommend it.

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