Writology.com is a writing service that has been in business since 2008. We have recently dedicated several hours to researching Writology in order to write a fair and comprehensive review, that several of our site users had requested.
Step 1: About Writology.com
The Writology website is confusing. Most of the content relates to the types of business writing. Students would not at first think that the writing service is a match for their needs. Only when someone gets to the order form do they realize that it offers a full array of academic writing services.
The company acts as a job board. Freelancers register and then bid on orders that come in. Customers can review the bids, “Interview” the potentials, and then pick one that they believe will be a fit. Bid prices may or may not be negotiable depending on how “hungry” the bidder is.
The company will also pick a writer for a customer if they choose that route.
Writology offers academic writing services as well as editing and proofreading. A brief listing of these products are essays, term papers, thesis and dissertation writing, lab reports, book and movie reviews, schoolwork, and more. Overall, the products and services offered by Writology are in line with other writing services in this industry.
In addition, there is a wealth of business writing available, as most of the content on the website indicates.
Step 2: Quality of Products and Services
We have to judge quality on all of the website content we review, blog posts, and, most important, what actual customers have to say.
Certainly, Writology.com is a legal and reliable company. Customers do say they receive their orders on time. The question is one of such great disparity in quality.
Step 3: Writers and Support
Writers are freelancers. They have their own profiles, but there is no company verification. Customers are on their own to interview them and determine if they have the expertise. This is a lot of responsibility to put on a student’s shoulder.
We opened up an online chat session so that we could begin to evaluate the level of service at Writology. We asked questions about placing an order, and about the other products and services offered. These were fairly easy questions, and we may have been interacting with a chatbot. However, this interaction was satisfactory to us.
Later, we placed a call to evaluate what it was like to interact with a customer service agent over the phone. Clearly, they have outsourced their call center to India. This isn’t necessarily an issue. We’ve had perfectly fine customer service experiences with foreign call centers. Unfortunately, the representative that we spoke with did not have the appropriate training to provide us with the answers to our questions.
Step 4: Prices
Prices are a little higher than normal but they are not set. It is the price that a bidder provides and/or is negotiated between bidder and customer. In general, however, prices are a bit higher than average. Payment methods are safe and secured via a third-party SSL-certified processor. Customers should have no worries when supplying their financial information.
Step 5: Additional Features And Discounts
Obviously, there are no company-side discounts or special pricing.
Add-ons are extra features that customers can add to their orders. There are a few of these available, such as elevated customer service. We did not order these and cannot comment as to whether or not they are worth the money.
The only extra content that we found was a blog, which we commented on above.
A Final Word
Sadly, the more information we had found, the more assured we were in our decision. As we looked at all of the pros & cons, we have concluded that we cannot give this writing service our stamp of approval.
The owners are not involved enough in the process. Anyone can simply sign up to be a writer for the company. Further, prices are a bit high, considering that quality is not a given.
Overall, we are providing a rating of 2, on our scale of 1 – 5.