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CoolEssay is a writing service that has been in business from 3 – 5 years. We were unable to locate an actual startup year on the site, but other clues provide this general information. We have conducted this review in the same manner as we conduct all of our writing service reviews – by gathering all of the information we can from the site itself, including products and services offered, by reviewing the CoolEssay testimonials found on the website, by reading the reviews and comments of customers that have been posted elsewhere on the web, and by evaluating the quality of written content on the website, its blog posts, and sample writings that CoolEssay itself has posted. All of these factors are included in the Cool Essay review that follows.


Step 1: About

The company provides academic writing of every type to students at every level of study. These products include most everything from basic essays through Ph.D. dissertation chapters. As well, it provides business products that include resumes/CV’s, cover letters, and content writing for web-based needs. Its other services include editing, proofreading, and re-writing, as well as admissions and scholarship essays.

The website is organized with links at the top of the landing page for the most common information. Footer pages include specific types of writing, policies, discounts, a blog, and samples. Visitors to the site are urged to read through these, to get a better overall idea of Cool Essay operations, processes, and writing quality.

Step 2: Quality of Products and Services

To determine the quality of products, we reviewed the site-based customer testimonials as well as reviews found elsewhere. While the site testimonials were all positive, other customers did provide some negative comments. These related to the quality of writing, and some were also concerned about the resources that were used for research works. They felt that the resource choices were not always appropriate for the academic level of the work. In looking at customer reviews, the blog posts, and the sample products, we have concluded the following:

Cool Essay is a legitimate writing service provider. Customers state they find it reliable in terms of fulfilling orders according to their instructions and delivering those ordered products on time. 
High school students seem to be generally satisfied with the quality of the products they receive. 
College and grad students do report some issues with quality, specifically grammar and composition errors that may indicate non-native English-speaking writers.
We reviewed several blog posts and samples and did find some of the issues that customers pointed out. Incorrect word usage and some grammatical structural errors were present. While there is certainly nothing wrong in using degreed and qualified ESL writers, it might be wise for Cool Essay to employ an editorial staff of English natives to fix these before pieces are delivered to customers. 

All in all, we can say that there is no evidence of fraud or scam here, and the company can be trusted to deliver what students have paid for.

Step 3: Writers and Support

Very little information is provided about the writers other than a statement to the effect that they were all native-English speaking professionals from the U.S., UK, Canada, and Australia and that they all possessed either Master’s or Ph.D. degrees. This, we believe, is a bit of an exaggeration, given the nature of writing within the samples and blog posts. There are many writing services that do you degreed ESL writers, but it is important that they are truthful with their customers. And, often, such services have an editing department to clean up those minor errors that are so common.
Relative to services, the company maintains a 24/7 customer support department. We called on several occasions at different times and were always able to speak with a representative. We were referred to the FAQ link on several occasions when a support representative was unable to answer our questions. 
Payment methods are standard for the industry, and the payment process is through an SSL-secure third party. Customers may use credit cards, wire transfers or PayPal.

Step 4: Prices prices are high-average for the industry. A basic high school essay with a 7-day deadline is $12.90/page. These prices escalate as the academic level rises and the deadline requirements are shorter. The top charge for Ph.D. writing is $49.00/page. An 8-page college research paper, with a 7-day deadline, will run $151.20.
Payment methods are standard for the industry, and the payment process is through an SSL-secured third party. Customers may use credit cards, wire transfers or PayPal, and can feel very safe using the payment system at CoolEssay.



Step 5: Additional Features and Discounts

Free offerings include title and bibliography pages, revisions within the policy guidelines, and formatting. Free email delivery is listed as a $10 benefit, which we found strange since all email is free. Customers may choose to pay extra for a plagiarism report, an editor to review what the writer has produced, and/or a higher-level writer for top quality.
Relative to any CoolEssay discount, we had to really search to locate any information. We did find a footer page link which explained that there was no standard discount plan. However, the company does state that it offers special sales and offers on its site and that coupon codes were issued for those. We could find no current sales. As well, the company states that it is up to the customer to contact the support department and request a discount if s/he wished one. Further down on the page, the reward for anyone reading that far was a 7% discount with a CoolEssay promo code provided.

Overall, this company can be considered a legal and trusted writing service. The one issue will be the use of ESL writers, and this may require that customers pay the additional fee for an editor to review and correct any grammatical or word usage errors. We are assigning a rating of 3.

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